ProDent
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Complaints and feedback

If something about your care or experience needs our attention, please tell us. Each complaint is reviewed so that we can understand what happened and respond.

You can raise a concern about treatment, service, appointments or communication with the clinic. We may contact you for further information if it is needed to review the matter.

What to include

Describe what happened, give the approximate date of your visit and explain what you would like us to clarify or put right. Include contact details so that we can reply.

Do not include your PESEL (Polish national identification number) or paste medical records into this form. If we need additional documentation, we will explain how to provide it.

Contact the clinic owner

Complaints are directed to the owner, Maciej Cisakowski. You can use the form below, email mcisakowski@iprodent.pl or raise the matter at the clinic at ul. Prudnicka 3/1u, 48-300 Nysa, Poland.

For information about your rights and independent advice, see patient rights in Poland. The clinic’s organisational rules also describe how services are provided.

If you need urgent clinical advice, call +48 570 400 405. This form is for feedback and complaints; it is not monitored as an emergency service.

Send your complaint

Tell us what happened, when you visited and what you would like us to clarify. Include your contact details so that we can reply.

Maximum 10,000 characters. We count Unicode code points, including spaces; a line break counts as one. Compound emoji and letters with separate combining marks may count as several characters. Do not include a PESEL number or medical records.

0 / 10,000 characters

This form accepts complaints up to 10,000 characters. To describe your case in more detail, send an email directly to mcisakowski@iprodent.pl using your own email app.

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